FAQs

What types of plush toys do you offer?

Our store specializes in a delightful range of unique, hand-made plush toys, including the popular Knitted Snore Plush™. Each product is designed to provide both comfort and charm, making them ideal companions for any space.

What materials are used in your plush toys?

We prioritize high-quality materials in the creation of our plush toys. Each item is crafted with care to ensure durability and a soft, cozy feel, suitable for both children and adults.

How can I care for my plush toys?

To maintain the quality of your plush toys, we recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing unless specified in the care instructions provided with your product.

What is your return policy?

We have a 30-day return policy, allowing you to request a return within 30 days of receiving your item. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging.

How do I initiate a return?

To start a return, please contact us at toycrochetshops@gmail.com. We will provide you with a return shipping label and instructions on how to send your package back to us.

Do you offer exchanges?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.

What should I do if my item arrives damaged?

If your item is defective or damaged upon arrival, please contact us immediately. We will evaluate the issue and work to resolve it promptly.

Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care goods, cannot be returned. Additionally, we do not accept returns on sale items or gift cards. Please contact us if you have questions about a specific item.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.